What is Unum?
Overview of Unum and how it got its name
About Us
Meet the companies behind this incredible application
Our Story
Learn about how Unum came to be
FAQs
View our Frequently Asked Questions
Brochure
Click here for our printable brochure
What is Unum?
Unum is an online client and document management service designed for treatment providers. Everything in Unum is Internet-based, meaning nothing needs to be installed or downloaded on your computer to use this program. This application makes the treatment process with a client virtually paperless as well, with online document generation, ability for clients to electronically sign Releases of Information, and document sharing available through the program. There are also many built-in behavioral health assessments you can request your client take as part of their treatment. Associates, such as parole and probation officers, can also join Unum, and they have the ability to share and receive documents from providers as well.
Unum (pronounced oo - nuh - m) is Latin for 'one'. Unum puts all of your client records in one place. In addition, if you are a provider with Georgia's Department of Behavioral Health and Developmental Disabilities (DBHDD), for whom Unum was created, then all providers are in one place as well. If at the end of your treatment process with a client you determine they require further treatment, they can select another provider and be transfered to them within Unum.
About Us
ADE Incorporated
ADE Incorporated are the developers of Unum. Programmers at ADE built Unum from the ground up with the help of Renee from The Ready Train.
ADE was founded in 1983 and maintains its corporate office in Clarkston, Michigan. ADE was a forerunner in a movement that recognized the value of automated substance use assessments. ADE customers use the Professional Assessment Software Suite (PASS), a web-based program for their three legacy substance use assessments, the NEEDS and SALCE for adults and the JASAE for juveniles.
In recent years, ADE has expanded their collection of assessments to not only include substance use, but also behavioral health. In June 2017, ADE introduced ADE Solutions and SolutionsPro, a resource for individuals as well as professionals. ADE Solutions offers a wide selection of assessments, including public domain surveys as well as new original surveys by ADE (All of these assessment instruments are also available in Unum). In addition to assessments, ADE Solutions also offers many educational tools, such as quizzes, infographics, and original podcasts. This new venture illustrates ADE's dedication to helping those who may be struggling with behavioral health issues and educating others on these issues.
The Ready Train
Renee Eady of The Ready Train, Inc. is the contracted trainer and contact for Unum, as well as for ADE SolutionsPro and continuing education programming. If you would like an Unum Overview Tour or personal assistance, click here, then the "Upcoming Training Events Link" under "Resources for Providers" for the Unum training schedule. You can also click here to set up a time to speak with Renee about Unum. She has worked with ADE Incorporated during the entire Unum development process.
The Ready Train was founded by Renee Eady. She is a behavior change specialist and is a member of the Motivational Interviewing Network of Trainers (MINT). The Ready Train is an innovative training company with a hands-on approach to learning practical skills. As a behavior change specialist, she and her team will work with you to learn and utilize Unum, SolutionsPro, and can assist in setting up an online continuing education program for clients, counselors and agencies. Renee's credentials include Licensed Professional Counselor and Certified Addiction Supervisor.
For training or a tour of Unum or any of these other applications, you can call Renee Eady at 800-334-1918 extension 30 or email her by clicking here. You can also like The Ready Train on Facebook at the link below.
Our Story
The idea for Unum was introduced in the summer of 2016 as a client document management system for the Department of Behavioral Health and Developmental Disabilities (DBHDD) in the state of Georgia. This original system was meant to act as a secure location to store all documents and information on all clients who completed a Clinical Evaluation through DBHDD. This original purpose is what lead to the naming of the program. As explained in the "What Is Unum" section above, unum is Latin for one, and our program puts all clients in one place for providers. Following its inception, Unum began to grow in functionality and purpose. Templates were added to Client Records, allowing providers to create their own documents for each client, assessments were included directly in the program, and clients could set up accounts in Unum for receiving documents shared with them.
The turning point in the development of Unum was the introduction of sharing not only documents, but entire Client Records as well, with other providers and associates. This secure sharing process sets Unum apart from other electronic record systems. Electronic ROIs were created for clients to sign, and a referral process was developed so clients could select a new provider if further treatment is deemed necessary.
Unum went live for Clinical Evaluators in February 2017. Throughout the following year, many new functions were added, and a new version of Unum went into development. This new version, which included functionality for Treatment Providers, a provider referral process, and many more new features, was introduced in December 2017 and went live for all Unum users in early 2018.
Frequently Asked Questions
For providers, we recommend the use of a desktop or laptop when accessing the database. The Provider Portal is not mobile friendly and will not work properly on a tablet or smartphone. A screen resolution of 1024 x 768 is the minimum resolution, while larger is highly recommended. Recommended browsers are Google Chrome and Mozilla Firefox, but Microsoft Edge or Apple Safari are also acceptable.
A Gateway device can be any device with Internet access, such as a desktop, laptop, or tablet. It is not recommended to use any device smaller than a tablet, such as a smartphone. This device belongs to you and your office - it is NOT a device a client brings into the office with them. For further instructions on using a Gateway device, click here.
The Client Home Portal and Associate Portal are both mobile friendly, and can be accessed from a tablet or smartphone, as well as from a desktop or laptop.
If you have not yet, you have to fill in the Join Unum form. This form is available by clicking the Join button in the upper-right corner of this website. Once this form is filled out, a member of the Unum team will set up your account. When your account is created, you will receive a registration email at the email address you provide. In this email, there will be a link for you to click that will bring you to the registration page for your account. You will then be able to create your password and answer some security questions, then you will be registered in Unum.
Yes! All trainings offered are free, and are highly recommended. Trainings are available online as well as in person. To see a list of available public training dates and to sign up, click here, then the "Upcoming Training Events Link" under "Resources for Providers". You can also request a free, private Unum training by clicking here.
We also offer a free demo account to all Unum customers. This account will allow you to log in and enter a sample client to learn how to us Unum. This account is only for demo clients and, as it is available to all Unum users, is not private. If you are interested in using this demo account, the username is demo and the password is Unum1234.
The Unum team is available for support by phone Monday through Friday, from 8:30 a.m. to 5 p.m. Eastern Time. For questions pertaining to training and DBHDD processes, please contact Renee Eady at (800) 334-1918 ext. 30. For any other questions, contact ADE at (800) 334-1918. You can also email the Unum team at support@adeincorp.com. A support representative will get back to you as quickly as possible, typically within 24 hours or by the next business day. You can also leave a message by clicking on the help button in the bottom-left corner your database and selecting "Send message to customer support".
Free trainings are also available to you, and are highly recommended. Trainings are available online as well as in person. You can sign up for one of these trainings here.
Yes, your client can complete all tasks required of them for Unum through a Client Portal. When you create a Client Record in Unum, if you supply an email address or mobile phone number and select a prefered notification meathod, the client will receive a link to register their Unum account. This process will be the same registration process you completed when you first started using Unum. Once they complete this process, they will receive an email or SMS notification whenever a new task is available. This notification will include a link to their login screen, and they will be able to complete this task once logged in.
Some tasks are only available from the client's Portal, and cannot be completed on a Gateway. These tasks include downloading shared documents or uploading requested documents, as well as viewing their account balance and making a payment. All other tasks, such as completing a survey, electronically signing documents, and referral requests can be completed on either a Gateway device or in the Client Portal.
A Gateway device is any electronic device - desktop, laptop, or tablet - that is owned by your company. This device can be registered to your company, and once it is set up, your clients can use it to access their Client Portal and complete tasks in your office. Some of these tasks include signing documents, taking assessments, and selecting a new provider if necessary.
To learn how to set up a Gateway device, click here. The PDF that opens will walk you step-by-step through setting up the device and using it with a client.
Yes! If your client has taken a NEEDS Assessment at a Risk Reduction school, you can request the school to transfer the report directly to that client's record. To do this, click on Documents in the Client Record, click the "Add" button and select "Create a document from a template". You can then select "NEEDS Transfer Request". A document is then created and automatically available to the client. This document is then meant to be printed and taken to the driving school the client attended. Instructions to the driving school on how to complete the transfer are included on this document.